Shipping & Delivery

We understand your frustration and apologize for the delay in receiving your order. Here's what you can do:

1. Check your order details:

• Double-check your email confirmation: Ensure you haven't missed any updates or changes to the estimated delivery date.
• Log in to your account (if applicable): View your order history and confirm the current status.

2. Track your order:

• If you have a tracking number, use it on the courier's website to see the latest location of your package.
• Contact godsmercybookshop.com to request your tracking number (if not provided initially).

3. Contact godsmercybookshop.com:

• Email: Send an email to sales@godsmercybookshop.com with your order number and a brief explanation of the situation.
• Phone: Call godsmercybookshop.com at +256774549913 and speak to a customer service representative.
• Online chat: Visit the godsmercybookshop.com website and use the chat option for immediate assistance.

4. Provide relevant information:

• When contacting godsmercybookshop.com, have your order number and any relevant tracking information readily available.
• Describe the issue clearly and concisely, mentioning how long it's been since you placed the order.

5. Follow up:

• If you haven't received a response within 24 hours, follow up with another message or call.
• Be persistent but polite in your communication.

Additional tips:

•  Make sure you've completed payment if your address doesn't allow for cash on delivery 
• Check if there are any ongoing service disruptions or delays in your area that might be affecting delivery.
• Consider visiting our physical store to inquire about your package (if applicable).

We believe in providing excellent customer service and will do everything we can to resolve the issue for you. Please don't hesitate to reach out if you need further assistance.

We hope this information helps you locate your order quickly!