SHIPPING & DELIVERY POLICY 

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://godsmercybookshop.com/terms-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 In-Store Pickup

In-store pickup is available for all purchases. Pickups are available Monday - Saturday 8:00 am to 6:00 pm. 

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

We offer shipping at the following rates:

 Shipping Method Shipping Fee
boda boda  1day  UGX 10,000

 All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is not valid on international orders. 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes. 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers. This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://godsmercybookshop.com/returns-policy.

Shipping Policy for Digital Products

Delivery Information

Our digital products are delivered electronically, with no physical shipment required. Once your purchase is confirmed, you will receive an email containing a download link or access instructions.

Delivery Timeframe

  • Instant Delivery: Most digital products are available for download immediately after payment is processed.
  • Email Delivery: If download links or access details are sent via email, you should receive them within 5-10 minutes. If you do not receive the email, please check your spam/junk folder.
  • Website Delivery. There will also be a download link in the user dashboard under the downloads section.

No Expiry on Download Links

Your download links will remain active indefinitely. You can access your digital product anytime using the original download link. However, we recommend saving a copy of the product to your device for easy offline access.

Access Issues

If you experience any issues accessing your digital product, please contact us at [email protected] with your order details, and we will assist you promptly.

Refund Policy for Digital Products

Due to the nature of digital products, all sales are final once the product has been downloaded. However, if you encounter an issue with your purchase, please reach out to [support email] so we can address your concerns.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: