Billing

We understand that receiving an overcharged order can be frustrating. At godsmercybookshop.com, we strive for transparent transactions and aim to resolve any billing issues promptly and fairly. Here's what you can do if you believe you were overcharged:

1. Review your order and billing details:

• Double-check your order confirmation email to verify the exact items purchased, their prices, and any applied promotions or discounts.
• Review your credit card statement or other payment method history to confirm the charged amount.
• Compare the charged amount with the expected total based on your order details and advertised prices.

2. Contact godsmercybookshop.com customer support:

• The quickest and most efficient way to address an overcharge is to contact godsmercybookshop.com's customer support team.
• Explain the issue clearly, including your order number, the expected amount, and the actual charged amount.
• Provide any relevant screenshots or documents supporting your claim (e.g., order confirmation email, credit card statement).
• Be polite and respectful when communicating with the customer support representatives.

3. Gather supporting information:

• Keep copies of your order confirmation email, any promotional materials related to discounts, and screenshots of the website showing advertised prices at the time of your order.
• If applicable, collect screenshots or documentation of any technical glitches or website errors that might have contributed to the overcharge.

4. Expect a resolution:

• Godsmercybookshop.com's customer support team will investigate your claim and aim to resolve the issue within a reasonable timeframe.
• Depending on the investigation's outcome, they may offer solutions like:
  • Issuing a refund for the difference between the actual and expected charge.
  • Applying a credit to your account for future purchases.
  • Correcting the price on your order and adjusting the charges accordingly.

5. Escalate if needed:

• You can also file a complaint with your payment provider or relevant consumer protection agencies if you encounter further difficulties resolving the issue.

Remember:

• Remain calm and professional throughout the process.
• Provide clear and accurate information to facilitate a swift resolution.
• Appreciate that godsmercybookshop.com prioritizes customer satisfaction and aims to address any billing discrepancies fairly.

We hope this information helps you address any potential overcharge on your godsmercybookshop.com order. If you have any further questions or require assistance, please don't hesitate to reach out to their customer support team.